Four Questions

Take a piece of printer paper. Unlined. Fold it in half. Twice. Unfold it. You have quadrants. Turn the paper sideways to the landscape position. Now use a pencil and an eraser.

1. Baseline Number

First, choose a baseline number? It could be a hard number: revenue, profit, cost. Or a soft number: speed, quality, response time. In the top-left quadrant write that number.

2. Key Success Factors

Second, what are the key success factors? In the bottom-left quadrant list no more than five factors. These are the things which your organization must do well in order to meet the baseline number.

3. Cross-Border Collaboration

Third, which factors are dependent on cross-border collaboration? In the top-right quadrant list which of those success factors which are driven by collaboration with Germany. Then sketch out per factor and on a separate piece of paper: who is working with whom, on what, why, and most importantly how.

4. Understand Culture

Fourth, what is the organization doing to ensure that cross-border collaboration goes well? In the bot­tom-right qua­drant write down the actions your or­ga­ni­za­tion is taking – or should take – so that colleagues understand cultural differences.