Management

You lead a global organization. Its success is dependent on effective cross-border collaboration. Both within and between global teams. Those colleagues need to understand the influence of cultural differences on their collaboration.

Cost

How many people in your organization collaborate cross-border? Add just one hour of work per week per person due to cultural misunderstanding.

Then multiply that one hour times forty-eight workweeks. That’s six eight-hour days. Per person. Each and every year. The costs are more than significant:

100 people x 1.0 extra hour x 48 workweeks x 75 = 360,000. That’s 3,600 for each and every one of those colleagues. Dollars or Euros. Year in, year out.

Results

That’s cost. What about results? When cross-border collaboration does not go well it means over budget, over schedule, poor quality, or a combination thereof.

Take the most important cross-border project. Go over budget 10%, over schedule 10%, reduce quality 10%, or any combination thereof. Not good.

If 10% is too high, reduce it to 5%. Or wait, go down to just 1%. Then run the numbers. Either way, cultural misunderstanding hurts results, thus the bottom-line.

People

Costs can be measured. Results, too. What about your people? What’s the negative impact on talent when cross-border collaboration is slow, difficult, frustrating?

At best colleagues slog through the work. At worst they’re looking for ways to avoid collaboration. In some cases, the best are looking to get out altogether.

You know the organization. Who are the performers? Estimate the impact if just one of the best leaves the team. Or even worse leaves the company.

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