Conflict


Escalation

For Americans conflicts of interest are a fact of life. Escalation is often not only necessary, the individual has a fundamental right to seek resolution, to “have his day in court.”

Patterns


Hearing

Americans expect a hearing. The conflict parties, in the presence of each other, make their case. Self-defense is only possible when one knows what the other side is accusing them of.

Patterns


Evidence

When resolving a conflict the American manager considers both objective facts and subjective witness testimony. The goal is rapid resolution of the conflict.

Patterns


Speed

Americans become impatient if too much time is required to resolve a conflict. Festering conflicts are disruptive for any team. A suboptimal, yet prompt resolution, is often better than an optimal, but late one.

Patterns


Acceptance

In the U.S. a true and lasting resolution is attainable only when a clear decision is made. Americans don’t have of a problem with one party winning and the other losing. “You win some, you lose some.”

Patterns