Exercises – Process


When do you that a process is really effective?

A little process handbook

You’re a high-level attorney, a single parent raising two girls: Marie 15, Anna 12. You and your girls live in a lovely home in the suburbs with a large yard. The summers are hot, humid, often rainy. The grass needs to be cut once a week. It’s time for Marie to take over mowing the lawn.

It’s a little tricky, though. Tree roots pop up in unexpected spots. There is lots of mowing around bushes. The winds at night leave twigs strewn across the lawn. Tiny stones can shoot off like bullets into all sorts of directions. And the powerful mower is to be handled carefully. You need to explain to Marie how to cut the lawn efficiently, and without injuring herself or anyone else.

Because you can type fast, you pull out your laptop computer in order to write a process description for Marie. What will that little process handbook look like: topics, sequence of chapters, length, depth, etc.? 

Topic Questions

Success Factor

How highly does your business culture rank the importance of internal processes – how the work is done – to the success of a company? If high, why? If low, why? Name specific examples.

Deductive vs. Inductive

How are processes best developed, deductively or inductively?

Guaranty vs. Tool

Name one process in your society (non-business) which is an absolute must? Why is it so important? What does it guaranty? 

Discipline vs. Deviation

Take one of the most important processes in your private life. Identify one critical point along that process. Describe when you handle that point with discipline (stick to the process) versus when you handle it with discretion (allow for interpretation and deviation).

Power and Influence

In your society, which process leads to the most political debate?