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  • AC
    • Provoke
      • Four Questions with Numbers
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    • Core Content
      • “I am not convinced”
      • “That’s doesn’t work here.”
      • Decision Making – Risk
      • Leadership – Strategy and Tactics
      • Feedback – Praise
      • Conflict – Hearing
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      • Process – Guaranty vs. Tool
      • Customer – Consult vs. Serve
      • Persuasion – Inform vs. Sell
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      • Red Man. Green Man.
      • “Are you crazy?”
      • Not arrogant Germans
      • Father Kelly
      • W-Questions
      • “No cultural differences”
    • Videos
      • Tesla in Germany
  • — PARKED —
    • Not supported
    • Seven Points
    • GuidesScouts Absatz
    • Topic Intros
    • Grid
    • Five Threes
    • Research
      • Pull
      • Method
      • Steps
      • Teams
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    • Game Day – A Disaster !
    • a Parked Content
    • Colleagues
      • Benefit of the Doubt
      • Personal and Participant
      • Attributing Motives
      • Three-Headed Monster
      • “Us against Them”
    • Four Steps
      • Step 4 – Resolve
      • Step 2 – Problems
      • Step 3 – Address
      • Step 1 – Participants
    • Consultants don’t address country-culture
    • Guides + Scouts
    • China
      • Focus on Hierarchy
      • Gain Peers as Allies
      • Meet One-to-One
      • For Company. For Me.
      • Minimize Risk
  • Explain Cultural Differences
  • Align Global Teams
  • Four Questions
Menu

Understand Culture

  • — HOME —
  • Welcome
  • — COUNTRIES —
  • Estados Unidos
    • Acuerdos
    • Comunicación
    • Conflicto
    • Cliente
    • Toma de decisiones
    • Comentario
    • Liderazgo
    • Persuasión
    • Proceso
    • Producto
  • Allemagne
    • Les Accords
    • Communication
    • Conflit
    • Cliente
    • Décider
    • Retour
    • Leadership
    • Persuasion
    • Processus
    • Produit
  • Germany
    • Communication
    • Agreements
    • Conflict
    • Decision Making
    • Feedback
    • Leadership
    • Persuasion
    • Process
    • Product
    • Customer
  • États-Unis
    • Les Accords
    • Communication
    • Conflit
    • Cliente
    • Décider
    • Retour
    • Leadership
    • Persuasion
    • Processus
    • Produit
  • Alemania
    • Persuasión
    • Proceso
    • Producto
    • Acuerdos
    • Comunicación
    • Conflicto
    • Cliente
    • Toma de decisiones
    • Comentario
    • Liderazgo
  • United States
    • Agreements
    • Communication
    • Conflict
    • Customer
    • Decision Making
    • Feedback
    • Leadership
    • Persuasion
    • Process
    • Product
  • Deutschland
    • Kunde
    • Abmachungen
    • Kommunikation
    • Konfliktlösung
    • Entscheiden
    • Feedback
    • Führen
    • Überzeugen
    • Prozesse
    • Produkt
  • Vereinigte Staaten
    • Abmachungen
    • Kommunikation
    • Konfliktlösung
    • Kunde
    • Entscheiden
    • Feedback
    • Führen
    • Überzeugen
    • Prozesse
    • Produkt
  • — CONTRASTS —
  • Germany:USA
    • Agreements
      • Yes
      • No
      • Context
      • Follow-up
      • Deliverables
    • Communication
      • Directness
      • Work vs. Person
      • Small Talk
      • Controversial Topics
      • Unsolicited Advice
      • Directness_ua
    • Decision Making
      • Scope
      • Time
      • Resources
      • Analysis
      • Risk
    • Feedback
      • Performance
      • Praise
      • Criticism
      • Discretion
      • Scores
    • Conflict
      • Escalation
      • Hearing
      • Evidence
      • Acceptance
      • Speed
    • Customer
      • Consult vs. Serve
      • Customer-Supplier Expectations
      • Customer-Supplier Collaboration
    • Persuasion
      • Objectivity
      • Competence
      • Systematics
      • Reality
      • Inform vs. Sell
    • Leadership
      • Strategy and Tactics
      • Strategy Formulation
      • Strategy Modification
      • Lines of Communication
    • Product
      • Efficiency
      • Intelligence
      • Reliability
      • Durability
      • Quality
    • Process
      • Success Factor
      • Deductive vs. Inductive
      • Guaranty vs. Tool
      • Discipline vs. Deviation
      • Process as Power
  • Deutschland:USA
    • Kommunikation
      • Kontroverse Themen
      • Direktheit
      • Smalltalk
      • Ungebetene Ratschläge
      • Beruf vs. Person
    • Feedback
      • Kritik
      • Diskretion
      • Leistung
      • Lob
      • Noten
    • Führen
      • Kommunikationslinien
      • Strategie und Taktik
      • Strategieformulierung
      • Strategiemodifizierung
    • Konfliktlösung
      • Akzeptanz
      • Eskalierung
      • Beweismaterial
      • Anhörung
      • Zeitrahmen
    • Überzeugen
      • Kompetenz
      • Informieren vs. Verkaufen
      • Objektivität
      • Realität
      • Systematik
    • Kunde
      • Dienen vs. Beraten
      • Kunde-Lieferant Zusammenarbeit
      • Kunde-Lieferant Erwartungen
    • Prozesse
      • Deduktiv vs. Induktiv
      • Disziplin vs. Abweichung
      • Garantie vs. Werkzeug
      • Macht und Einfluss
      • Prozesse als Erfolgsfaktor
    • Entscheiden
      • Analyse
      • Ressourcen
      • Risiko
      • Umfang
      • Zeitrahmen
    • Abmachungen
      • Kontext
      • Arbeitsergebnisse
      • Nachhaken
      • Nein
      • Ja
    • Produkt
      • Effizienz
      • Intelligenz
      • Qualität
      • Zuverlässigkeit
      • Langelebigkeit
  • — PATTERNS —
  • Patterns
  • — QUESTIONS_ —
  • Questions
    • Warning
  • — EXERCISES_ —
  • Exercises
    • Questions & Suggestions
    • Questions__
    • Respond
    • Three Steps
      • Assess
        • Participants
        • Differences
        • Topics
      • Step 1 – Learn
      • Step 2 – Discuss
      • Step 3 – Apply
    • Exercises Topic
      • Exercises – Leadership
      • Exercises – Feedback
      • Exercises – Conflict
      • Exercises – Product
      • Exercises – Process
      • Exercises – Customer
      • Exercises – Communication
      • Exercises – Agreements
      • Exercises – Persuasion
      • Exercises – Decision Making
  • — MENU —
  • Join
    • Management
    • Colleagues
  • About
    • John Otto Magee
      • Philadelphia
      • Philadelphia
      • Clients
      • Talks
  • Imprint
    • Terms
    • Privacy
  • You’re in !
  • You’re out.
  • — ActiveCampaign —
  • AC
    • Provoke
      • Four Questions with Numbers
      • Four Questions
    • Core Content
      • “I am not convinced”
      • “That’s doesn’t work here.”
      • Decision Making – Risk
      • Leadership – Strategy and Tactics
      • Feedback – Praise
      • Conflict – Hearing
      • Product – Durability
      • Process – Guaranty vs. Tool
      • Customer – Consult vs. Serve
      • Persuasion – Inform vs. Sell
      • Communication – Directness
      • Agreements – Follow-up
    • Stories
      • Friendly incompetence
      • Frau Schmitz
      • In tears
      • “They revisit strategic decisions!”
      • Flying too high
      • “Fill the vaccuum”
      • “Are the Germans holding back?”
      • Red Man. Green Man.
      • “Are you crazy?”
      • Not arrogant Germans
      • Father Kelly
      • W-Questions
      • “No cultural differences”
    • Videos
      • Tesla in Germany
  • — PARKED —
    • Not supported
    • Seven Points
    • GuidesScouts Absatz
    • Topic Intros
    • Grid
    • Five Threes
    • Research
      • Pull
      • Method
      • Steps
      • Teams
    • Newsletter
    • Questions to ask Consultants
    • Love
    • UC Guides
    • Eight Steps
    • Game Day – A Disaster !
    • a Parked Content
    • Colleagues
      • Benefit of the Doubt
      • Personal and Participant
      • Attributing Motives
      • Three-Headed Monster
      • “Us against Them”
    • Four Steps
      • Step 4 – Resolve
      • Step 2 – Problems
      • Step 3 – Address
      • Step 1 – Participants
    • Consultants don’t address country-culture
    • Guides + Scouts
    • China
      • Focus on Hierarchy
      • Gain Peers as Allies
      • Meet One-to-One
      • For Company. For Me.
      • Minimize Risk
  • Explain Cultural Differences
  • Align Global Teams
  • Four Questions
Menu

Customer

patterns

Consult vs. Serve
Customer-Supplier Collaboration
Customer-Supplier Expectations

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