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— CONTRASTS —
Agreements
- Context
- Deliverables
- Follow-up
- No
- Yes
Communication
Conflict
- Escalation
- Hearing
- Evidence
- Acceptance
- Speed
Customer
Decision-Making
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Persuasion
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Parked
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Thoughts
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Understand Culture

________________________________
— MENU —
Welcome
About
Access
Contact
________________________________
— COUNTRIES —
Germany
- Agreements
- Communication
- Persuasion
- Decision-Making
- Leadership
- Feedback
- Product
- Process
- Customer
- Motivation
- Planning
- Conflict
- Information
United States
- Agreements
- Communication
- Conflict
- Customer
- Decision-Making
- Feedback
- Leadership
- Motivation
- Planning
- Process
- Product
- Information
- Persuasion
________________________________
— CONTRASTS —
Agreements
- Context
- Deliverables
- Follow-up
- No
- Yes
Communication
Conflict
- Escalation
- Hearing
- Evidence
- Acceptance
- Speed
Customer
Decision-Making
- Risk
- Scope
- Time
- Analysis
- Resources
Planning
Process
Feedback
- Performance
- Praise
- Criticism
- Discretion
- Scores
Information
Leadership
Motivation
________________________________
Patterns
Persuasion
Product
— PATTERNS —
________________________________
— DISCUSSIONS —
Questions
- Important
Anecdotes
Exercises
- Three Steps
— PARKED —
________________________________
Parked
Important
Homepage
Ten Stories
Exercises
Research
- Method
- Steps
- Teams
- Pull
Thoughts
________________________________

Consult vs. Serve

In your business culture, describe the difference between consulting and serving the customer.

Categories Customer, Exercises, Topics

Consult vs. Serve

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- United States
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  - Feedback
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  - Process
  - Customer
Contrasts
- Communication
- Agreements
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  - No
  - Context
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  - Deliverables
- Persuasion
- Decision-Making
  - Scope
  - Analysis
  - Resources
  - Time
  - Risk
- Leadership
- Feedback
  - Performance
  - Praise
  - Criticism
  - Discretion
  - Scores
- Conflict
  - Escalation
  - Hearing
  - Evidence
  - Speed
  - Acceptance
- Product
- Process
- Customer
Patterns
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