Up Over Down – Scenario 1

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Up Over Down works American business context. Joe in manufacturing is in conflict with Judy in supply management. Perhaps they made an attempt to resolve their differences. Perhaps not. Either way, the conflict for Joe is serious. He’s way behind schedule. Joe could go directly to Judy’s boss, Rich. They’ve … Read more

Up Over Down – Scenario 2

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Up Over Down doesn’t work But wait. A second scenario. What happens if they’re working cross-Atlantic? Joe is Joe. Anne is Anne. Both are in Houston. But, Judy is Ingrid. And Rich is Manfred. Both work in Dortmund. How does up, over and down play out? Joe has little patience … Read more

Up Over Down – The Cost

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The Cost of Cultural Misunderstanding Up, over and down is about just one fundamental difference in how conflict is resolved in the American and in the German business contexts. Stated simply: Americans escalate conflict rather quickly. The next management level gets directly involved. In Germany it is the opposite. If … Read more