Describe for your colleagues two (non-business) examples: 1. When you were consulted in a very effective and professional way, and 2. When you were served, also in a very effective and professional way.
Collaboration
Describe the ideal collaboration between two companies (customer and supplier) in your business culture. What are the key components? In other words, what are the questions, topics, areas where the collaboration absolutely has to work well?
Expectations
In your business culture what does a customer fundamentally expect from the supplier? And the other way around, the supplier from the customer?
Dr. Mommsen’s Book
Dr. Dirk Mommsen is a well-known business consultant and author. His upcoming book is about how companies establish and maintain long-term business relationships in a fast-paced, global economy. One of the chapters will compare cultural approaches.
You‘ve agreed to be interviewed by Dr. Mommsen because you manage your company‘s most critical collaborative business relationships. He asks you: “In your culture how are business relationships built and maintained?” How would you reply?
