Conflict – Page 10 – understand-culture

Hasty

Überstürzen. To act impatiently; in haste, without thinking it through; to decide, act, react too quickly; a situation develops too quickly to react to; rapid developments.

Hastig. Hasty, due to impatience; lack of grounding, emotionally excited; in a hurried manner steps, breathing, movements, thoughts.

Holzweg. Literally wooden path. Middle High German holzwec, path in the forest where cut wood is transported; wrong path, path in the wrong direction; to misunderstand a situation, to think wrongly, to err in thinking.

Vertagen. To postpone; to push off to another day; to extend a decision, an event.

Vertuschen. To hide, cover up; to mask something unfortunate, embarrassing or incriminating.

Symptome. Latin symptoma, Greek sýmptōma, temporary characteristic, coincidental event; in medicine an indication of an illness; an observable trait or sign of something negative.

Nachhaltig. Sustained, sustainable, an effect which is lasting, of duration, of influence and importance; to make a sustained impression; to exert influence in a sustained way.

Etwas über das Knie brechen. Literally to break something over the knee. To do something out of haste, without reflection, to force something.

Gut Ding will Weile haben. Literally good things demand patience.

Get to the Roots

When German managers are asked to resolve a conflict, they aim to resolve it in a long-term, sustainable way. Their goal is to document a resolution which can be used time and again whenever a similar type of conflict occurs. Germans seek a best practice resolution and not one which is too tailored to the specific conflict.

At the same time Germans do not like being pushed into a decision. They demand time to think things over. Germans feel uncomfortable being asked to do something for which they have not prepared.

Court Case Duration

Court cases in German can last between 4 and 24 months, some as long as 36 months. A recent law allows the parties in a court case to demand that the court system speed up its proceedings.

German companies promise their employees that internal conflicts will be moderated and resolved within two months. If no resolution is found, the conflict parties have the right to escalate their case to the next level of management.

No Best Practice

Short-, mid-, long-term. Fast, faster, fastest. We know that Americans and Germans define those terms differently. So it is when resolving a conflict.

Germans seek lasting, best practice-like, resolutions. This requires more time upfront, but saves time by reducing the chances that the same or similar conflict arises. Should it arrive, the team need only refer back to the best practice resolution.

Americans seek pragmatic resolutions. Often “down and dirty”, neither elegant nor perfect, they are fast in order to maintain forward movement and team cohesion.

Americans rarely seek a best practice resolution to a given conflict. From their experience, every situation is unique. The context, the content, the people involved, the ramifications, may be similar, but are not the same. Resolution is not a matter of referring to a manual, a process description or an organizational chart.

Patience of an Angel

That Germans avoid rushing into action is imbedded in many of their figures of speech. They communicate the advantages of being patient, and the disadvantages of hastiness and pseudo-solutions to problems.

“Geduld bringt Rosen” – patience brings roses. “Gut Ding will Weile haben” – good things need time. Patience in the German language is often seen as a superhuman trait.

Chancellor Angela Merkel. 2019. Press conference. European Union Summit in Brussels postponed. 0:38 Gut Ding will Weile haben.

Germans speak of Engelsgeduld – the patience of an angel. “Geduld ist eine Tugend” – patience is a virtue.

Even when Germans have to move fast, when they know that they need to “hurry up”, they say “Eile mit Weile!” Eile is speed, rush, hastiness. Weile is stay, linger, dwell. Meaning something like “Hurry up, but take your time doing it.

Coffee Burns

In 1992, 79 year old Stella Liebeck bought a cup of coffee from a McDonald’s in New Mexico, spilled it on her lap, suffered multiple third-degree burns, and required skin grafts on her inner thighs and elsewhere. She subsequently sued McDonald’s.

Although the jury found Liebeck to be partly responsible for her injuries, based on evidence that McDonald’s coffee was unreasonably hot and had caused other injuries in the past, the jury decided to award Stella the equivalent of two days’ worth of coffee sales revenue for the entire restaurant chain. Some of the evidence presented at the trial includes:

1) An engineer from the University of Texas and the editor-in-chief of the Journal of Burn Care and Rehabilitation both testified that the risk of harm from the coffee was unacceptable.

2) An expert witness testified that the number of burns the coffee caused was insignificant compared to the number of cups of coffee sold every year.

3) A McDonald’s quality assurance manager testified that the coffee at the serving temperature was not fit for consumption because it would burn the throat.

4) After several other similar lawsuits, McDonald’s knew about the risk of serious burns from its coffee, but did not warn customers of the risk.

Fruit or Vegetable?

In 1893, the case Nix v.s. Hedden found its way to the American Supreme Court. In this case, John Nix, John W. Nix, and Frank W. Nix filed a suit against Edward Hedden, a collector at the Port of New York, who had charged them a vegetable tax on their imported tomatoes.

The Nixes argued that, because a tomato is, botanically speaking, a fruit, the vegetable tax shouldn’t have applied.

At the trial, dictionary definitions were ignored, because, according to the Court, “dictionaries are admitted, not as evidence, but only as aids to the memory and understanding of the court.”

Instead, the Court looked at such things as the “ordinary meaning” of the words “fruit” and “vegetable” and precedent. In 1889, the case Robertson v. Salomon had established that, although technically white beans were seeds, they were eaten like vegetables instead of planted, so they should be taxed as a vegetable.

Ultimately, the court decided that a tomato should be taxed as a vegetable. The opinion of the court read: “Botanically speaking, tomatoes are the fruit of a vine, just as are cucumbers, squashes, beans, and peas.

But in the common language of the people, whether sellers or consumers of provisions, all these are vegetables which are grown in kitchen gardens, and which, whether eaten cooked or raw, are, like potatoes, carrots, parsnips, turnips, beets, cauliflower, cabbage, celery, and lettuce, usually served at dinner in, with, or after the soup, fish, or meats which constitute the principal part of the repast, and not, like fruits generally, as dessert.”

Evidence

MerriamWebster tells us that evidence means: something that furnishes proof; something legally submitted to a tribunal to ascertain the truth of a matter; one who bears witness. First known use 14th century.

Synonyms: attestation, confirmation, corroboration, documentation, proof, substantiation, testament, testimonial, testimony, validation, voucher, witness.

Antonyms: disproof.

Reconstructing Memories

“The uncritical acceptance of eyewitness accounts may stem from a popular misconception of how memory works. Many people believe that human memory works like a video recorder: the mind records events and then, on cue, plays back an exact replica of them.

On the contrary, psychologists have found that memories are reconstructed rather than played back each time we recall them. The act of remembering, says eminent memory researcher and psychologist Elizabeth F. Loftus of the University of California, Irvine, is “more akin to putting puzzle pieces together than retrieving a video recording.”

Even questioning by a lawyer can alter the witness’s testimony because fragments of the memory may unknowingly be combined with information provided by the questioner, leading to inaccurate recall.”

From: “Why Science Tells Us Not to Rely on Eyewitness Accounts”, Hal Arkowitz and Scott Lilienfeld. Scientific American magazine, January 8, 2009.

Eyewitness testimony

Eyewitness testimony is the account a bystander gives in the courtroom, describing what that person observed that occurred during the specific incident under investigation. This recollection is used as evidence to show what happened from a witness’ point of view.

Memory recall has been considered a credible source in the past, but has recently come under attack as forensics can now support psychologists in their claim that memories and individual perceptions are unreliable; being easily manipulated, altered, and biased.

Many U.S. states are now attempting to make changes in how eyewitness testimony is presented in court. Eyewitness testimony is a specialized focus within cognitive psychology.