Process – Guaranty vs. Tool

German Approach

For Germans the goal and the path to that goal are almost indistinguishable. The product, and the processes which lead to the product, are two sides of the same coin. A work result﹣an output or literally a product or service﹣is only as good as the processes which led to it.  


American Approach

For Americans processes are tools, a means to an end. Processes assist, support, enable people to organize their work and their interaction. Processes cannot, and should not, replace human judgement.