Wikipedia – Information management uses the legal terms Holschuld (obligation to collect) and Bringschuld (obligation to deliver) for the information behavior of persons or personnel who have to collect information, messages or knowledge from the owner of the information in a timely and complete manner and in a suitable form or to forward it to another person.
According to the sender-receiver model, work instructions, service instructions or a manager must clarify in advance which information is required to be retrieved (pull) and for which information is required to be delivered (push) and who is responsible for the transmission of information. There is an obligation to deliver if the sender is the initiator of the information forwarding. In the case of an obligation to collect, the recipient is the initiator and must make an effort to obtain information from a source.
As a rule, information and messages are the responsibility of the person who received this information. He must decide to which addressees it is to be passed on. In hierarchical organizations, the reporting obligation (obligation to provide) is imposed on the respective lower level, which has to report to the higher level. Management must then inform the board accordingly. Since the supervisory board should obtain all relevant information in a better and more detailed manner, it has to actively demand the executive board’s obligation to provide it and to meet its obligation to collect it to a greater extent.